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Every Transaction Tells a Story

Stacy Gorkoff

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Latest Blogs from Stacy Gorkoff
As a recovering product manager, I still get pretty excited about requirements…collecting them, writing them down, analyzing them, winnowing them into the perfect list…ahhhh…what could be better?If you answered “nothing!”, you have to join me for...
Labor Day is quickly approaching. Many of us will take time this weekend to visit family, relax at the beach, or BBQ anything that doesn’t get away from the grill fast enough. We here at INETCO are excited to celebrate Labo(u)r Day (we’re Canadian, eh)—and...
Here in British Columbia, we love the analogy of a salmon swimming upstream. It’s particularly relevant when you’re a small and driven team, out to convince the world that the network is an ideal source of data for application performance management (APM)...
It’s been an exciting first half of the year for INETCO. Our team has been working diligently to bring new customers such as Sinergia, BECU, Nedbank (amongst others yet to be named) to full deployment with our real-time transaction monitoring and analytics...
When you start a software company, you have to create a great product (obviously), but you also have to cultivate a space in the market for your product. When these two align, something amazing happens: Customers ask for exactly what you’ve spent years...
When providing payment processing services for banks and credit unions, you understand how integral it is to ensure service consistency. You also know that when (inevitably) there is a performance slowdown, the problem must be isolated and addressed quickly...
Retail banking is getting harder: low interest rates, more government regulations, and mandates for lower fees. You need to find a way to generate more revenue in a world where customers are willing to jump to competitors faster than ever before. So how...
Looking for "easy-to-digest" case studies and models that actually quantify the recovered revenue and labor cost reductions achieved through more effective ATM management? Check out this article in ATM Marketplace.
Recent INETCO Insight versions incorporated a version of the OpenSSL package affected by vulnerability disclosures (see https://www.openssl.org/news/secadv_20140605.txt). We have updated our software and our support team will be reaching out to customers...
[caption id="attachment_2211" align="alignright" width="225"] $41M for looking down a piece of wire?[/caption]Last week, one of our cohorts in the APM market (ExtraHop) raised $41M for "wire data analytics for IT operations analytics.” The team at...
Automated Teller Machine transaction data is a goldmine. How is your financial institution mining the rich intelligence buried deep within your ATM transactions?
ATM Marketplace has surveyed nearly 800 financial institutions (FIs) and banking technology leaders from around the globe to provide a comprehensive look at what’s happening in the ATM software world and the ATM’s role in serving financial institutions’...
VMware has added INETCO Systems as the latest member in its Technology Alliance Partner Program, making INETCO's suite of transaction monitoring and analytics software available to its customers through the VMware Solutions Exchange online marketplace.
INETCO joins the VMware Technology Alliance Partner (TAP) program and collaborates with VMware to deliver innovative solutions for virtualization and cloud computing. 
The largest credit union in Washington and the fourth largest in the United States, BECU has a visionary approach to member services. Knowing that members don’t want to spend time in a line to perform routine transactions, BECU has made significant investments...
For the seventh year in a row, ATMmarketplace.com has surveyed over 800 ATM Executives and compiled interviews with industry experts, including INETCO's Stacy Gorkoff, to compile the “ATM Software Trends and Analysis” guide, illustrating ATM trends around the globe. The rep...
BECU, the nation’s fourth largest credit union with 850,000 members and $12 billion in assets, has licensed an ATM management solution that combines NCR APTRA Vision and INETCO Insight software to monitor real-time ATM service delivery and availability.
Fourth largest U.S. credit union to deploy joint NCR APTRA™ Vision and INETCO Insight® ATM management solution 
Have you been to a conference recently where they had a session on Big Data?Have you watched a webinar or downloaded a whitepaper about unlocking your Big Data?Are you looking for a little less talk about why you need Big Data, and a little more...
[caption id="attachment_2176" align="alignright" width="281"] Take your career to 11 at INETCO[/caption]It’s an exciting time around the INETCO office. As the demand for real-time transaction monitoring and business analytics grows, so does INETCO’s...
Spring is officially here. In Vancouver that means it’s warm and rainy rather than cold and rainy. It also means that it’s time for the Easter Bunny to start hopping along to deliver chocolate covered banking transactions…Well, maybe not quite—but...
Summary:INETCO Insight versions 4.8.3 – 5.4.2 incorporated a version of the OpenSSL package affected by CVE-2014-0160 (“TLS heartbeat read overrun bug”). We have updated our software and our support team will be reaching out to customers running the...
At INETCO, we’ve always been a bit of an awkward fit in the APM market – at least according to Gartner’s definition. We serve IT operations instead of application development, fulfill three dimensions instead of five, and use network data instead of application...
Since banks’ mobile remote deposit capture is usually a zero revenue service, banks need to improve their efforts to reduce operational costs.
Remember those “Spot the Difference” puzzles you used to find in newspapers and magazines? Two nearly identical pictures with a few key differences you had to circle. Some of the differences were glaringly obvious (e.g. a person missing a hat), others...
I’m starting my presentation at BAI Payments Connect 2014 this week with a simple question: Is Remote Deposit Capture (RDC) more important to your customers than it was a year ago? I hope (and expect!) the answer will be a resounding “yes”.RDC is...
Technology Banker speaks to Bijan Sanii, President & CEO, INETCO Systems Ltd about the modern world of transaction banking.
Just as transactions are becoming increasingly mobile, so is INETCO as we’re wracking up the frequent flyer miles over the next few weeks![caption id="attachment_2133" align="alignright" width="350"] INETCO's Bijan Sanii and Jim McIntosh in the Vodafone...
To manage zero revenue transactions, banks need to do a better job of reducing the operational costs of those transactions. In this BAI Banking Strategies article, INETCO President & CEO, Bijan Sanii, shines a light on hidden handling costs in your business and how you can dec...
INETCO today announced a partnership with Vodafone xone™, the global venture, innovation and incubation arm for Vodafone. INETCO has been selected by Vodafone xone to showcase its application performance management software at the Vodafone booth at Mobile World Congress in B...
[caption id="attachment_2126" align="alignright" width="278"] Unlocking your ATM Big Data - Sign up for this free webinar happening on Wednesday, February 26th[/caption]Over the past few years, I have spoken with enough payment processors, credit...
A special report from Technology Banker on how Nedbank and Transaction Junction use INETCO Insight business transaction management (BTM) software to tackle transaction complexity.
When I started to write this blog on Valentine’s Day, I started by asking myself, “What is romantic about transaction monitoring and analytics?”Well, for all the spins I could have taken on the subject, it will take most banks and payment processors...
This week’s blog post is more of a question, rather than an Insight-ful commentary on how to improve your business transaction management. This week I have questions for you (oh, how the tables have turned!).In our work with a few different financial...
Earlier this week, INETCO and NCR shared with the world how Italian banking services provider, Sinergia, has taken the quantum leap to achieve one-stop, end-to-end visibility into their ATMs, transaction data and growing financial network. This is a really...
NCR Corp. and INETCO Systems Ltd. are working in partnership with Sinergia, an Italian provider of centralized ATM network infrastructure, to improve the speed and uptime of ATMs belonging to the 165 rural banks that Sinergia serves.
NCR Corporation (NYSE: NCR) and INETCO today announced that Sinergia has chosen a combined NCR APTRA Vision and INETCO Insight software solution to monitor real-time service delivery and improve customer service. The solution will be deployed to more than 165 rural banks and 2000 ...
The ITOA Landscape’s 2014 ITOA Predictions list features exclusive quotes from the recently recognized IT Operations Analytics Leaders list (the ITOA50), including INETCO's VP of Products, Marc Borbas, as well as the leading analysts focused on ITOA. This collection provides...
Yesterday INETCO announced that Nedbank, one of the largest banks in South Africa, has licensed INETCO Insight to active-ly (more on this below…) capture and correlate rich transaction data gathered from every one of the billions of monthly ATM and point-of-sale...
As a strategic Vodafone xone partner, INETCO showcased INETCO Insight at the Global Mobile Internet Conference (GMIC) in San Francisco. In a 3-minute video INETCO's VP of Strategic Marketing, Stacy Gorkoff, discusses the benefits of Vodafone xone partnership, and how INETCO I...