Every Transaction Tells a Story

Stacy Gorkoff

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Top Stories by Stacy Gorkoff

INETCO Systems Limited, a provider of transaction-based application performance monitoring solutions, today announced Transaction Junction, a subsidiary of Blue Label Telecoms (JSE:BLU), has chosen INETCO Insight to improve operational efficiency and gain better visibility into the customer experience.  Blue Label Telecoms will also use INETCO Insight to monitor its mobile pre-paid air time program currently being rolled out in thousands of retail locations across Africa, Mexico, India and China. Transaction Junction provides electronic funds transfer (EFT) and a wide variety of value-added service (VAS) transaction management solutions to the Southern Africa and global market sectors.  By guaranteeing all credit, debit, lotto ticketing, bill payment, prepaid electricity and prepaid mobile air time transactions are secure and reliable, Transaction Junction enables ... (more)

INETCO Releases INETCO Insight Application Performance Monitoring Software for the Cloud

INETCO today announced the release of INETCO Insight 5.3.  This release contains new features that make it easier and faster for IT operations teams to isolate enterprise service issues in service-oriented architecture (SOA) applications deployed within private, public, and hybrid cloud environments.  Version 5.3 is available for testing and purchase immediately. ... (more)

Paddling Through Murky APM Waters

It should come as no surprise that more and more organizations are focused on meeting customer service expectations, guaranteeing end-to-end business process delivery and modernizing their IT infrastructures.  But what does this mean for IT operations teams? If we approach this question using an iceburg analogy, the tip would probably be an easy observation, such as “IT operations needs to adopt a business-centric way of thinking.” But dealing with all the change that needs to occur beneath the surface of this statement is what can sink or float an organization. IT operations te... (more)

Webinar: Three Key Requirements for IT Operations Analytics

[caption id="attachment_1816" align="alignleft" width="300"] Learn how to harness your Big Data with ITOA. Register for the August 13th Webinar[/caption]Having trouble harnessing all your Big Data? The convergence of SOA, virtualization, cloud computing... ... (more)

Are IT Operations Teams Ready to Adopt Transaction-based APM?

I recently moderated a webinar where Loki Jorgenson, a technical advisor to INETCO, did an outstanding job of answering this question. The take-away goods: According to a recent report by Trac Research comparing infrastructure approaches to transactional approaches - 81% of companies still focus on infrastructure reports, with only 39% adopting application transaction views on application performance. Yet times to resolve issues arising in multi-tiered application environments took 112 minutes on average using an infrastructure approach to solve the problem, compared to 31 minute... (more)